GDPR & Privacy Policy
FIS Integrated Solutions Ltd
1. Introduction
FIS Integrated Solutions Ltd is committed to protecting the privacy and personal data of our customers, employees, contractors, website visitors and business partners.
We specialise in the design, installation, maintenance and monitoring of electronic security systems including:
• Fire alarm systems
• Intruder alarm systems
• CCTV systems
• Access control systems
• Door entry & intercom systems
• Monitoring and remote services
This Privacy Policy explains how we collect, use, store and protect personal data in accordance with UK GDPR and the Data Protection Act 2018.
For the purposes of data protection law, FIS Integrated Solutions Ltd acts as a Data Controller.
2. Information We Collect
We may collect and process the following categories of personal data:
Customer & Site Contact Information
• Name
• Company name
• Job title
• Postal address
• Site address
• Email address
• Telephone numbers
• Emergency contact details
Security System & Service Information
• Alarm response contacts
• Keyholder details
• Monitoring instructions
• Engineer visit notes
• Maintenance records
• Installation records
• Site risk assessments
CCTV & Access Control Data
• Where we install or maintain systems:
• User access credentials
• Door access logs
• Video footage (we typically act as a Data Processor on behalf of our clients)
Financial & Contractual Information
• Billing details
• Payment history
• Contract details
• Purchase orders
• Service agreements
Website & Communication Data
• Enquiries via website or email
• Telephone call records
• IP address
• Browser type
• Website usage analytics
3. How We Use Personal Data
We process personal data for the following purposes:
• Providing installation, maintenance and monitoring services
• Managing alarm response procedures
• Managing service contracts and call-outs
• Scheduling engineer visits
• Issuing quotations and invoices
• Providing technical support
• Improving our services and website
• Complying with legal obligations
• Maintaining business records
• Protecting our legal rights and interests
4. Legal Bases for Processing
We rely on the following lawful bases:
• Contractual necessity – to deliver agreed services
• Legal obligations – regulatory and safety requirements
• Legitimate interests – operating and securing our business
• Consent – marketing communications where applicable
• Vital interests – life safety situations involving alarm monitoring
5. CCTV & Security Systems
Where we install or maintain CCTV or access control systems:
• Our clients are usually the Data Controller
• We typically act as a Data Processor
• We only access footage when authorised or required for maintenance, fault finding or legal reasons
• We follow strict confidentiality procedures
6. Sharing Personal Data
We may share personal data with:
• Monitoring stations
• Emergency services (where required)
• Approved subcontract engineers
• Equipment manufacturers and suppliers
• Payment processors
• Professional advisers (legal, insurance, accounting)
• Regulatory bodies where legally required
All third parties are required to protect personal data appropriately.
7. International Data Transfers
We do not normally transfer personal data outside the UK or EEA.
If cloud services or software providers operate internationally, appropriate safeguards such as Standard Contractual Clauses will be used.
8. Data Retention
We only keep personal data for as long as necessary, including:
• Service and maintenance records – duration of contract + up to 6–7 years
• Financial records – minimum 6–7 years (legal requirement)
• CCTV access logs provided by clients – retained according to client instructions
• Enquiries – typically up to 24 months
• Monitoring records – in line with industry and insurance requirements
9. Data Security
We use appropriate technical and organisational measures including:
• Access-controlled systems
• Secure engineer devices
• Password protection
• Encryption where appropriate
• Staff training
• Controlled subcontractor access
• Secure document storage
10. Your Data Protection Rights
Under UK data protection law you have rights including:
• Right of access
• Right to rectification
• Right to erasure (where applicable)
• Right to restrict processing
• Right to object
• Right to data portability
• Right to withdraw consent
• Right to complain to the Information Commissioner’s Office (ICO)
ICO Website: https://ico.org.uk
Requests should be made in writing using our contact details below.
11. Cookies & Website Analytics
We use cookies to:
• Analyse website usage
• Improve performance
• Enable website functionality
• Support live chat services
• Provide embedded media
• You can control cookies through your browser settings.
12. Updates to This Policy
We may update this policy periodically. The latest version will always be available on our website.
13. Company Information & Contact Details
FIS Integrated Solutions Ltd
Company Number: 08505768
Registered Office: 73 Liverpool Road, Crosby, Merseyside, United Kingdom, L23 5SE
Contact Methods:
• Website contact form
• Telephone numbers listed on our website
• Email addresses listed on our website
• Postal address above
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